VOIP IVR SYSTEM FROM VOCOMO RECEIVES CUSTOMER INTER@CTION SOLUTIONS MAGAZINE’S “PRODUCT OF THE YEAR” AWARD FOR 2004
Interactive Voice Response (IVR) system for Voice-over-IP (VoIP) - VocomoVoice Response - honored for outstanding innovation.
Cupertino, CA – January 6th, 2005 – Today, Vocomo� Corporation, the pioneer in next-generation Interactive Voice Response (IVR) systems, announced today that Technology Marketing Corporation (TMC�)’s Customer Inter@ction Solutions� magazine (www.cismag.com) has named VocomoVoice Response for VoIP as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
Intended for customer self-service and medium-sized call centers, VocomoVoice Response for VoIP enables a significantly lower total cost of ownership. This advanced VoIP IVR software, with support for VoiceXML, SIP, H.323, and RTP, enables developers to build flexible, scalable, and cost-effective IVR applications. With VocomoVoice Response for VoIP, enterprises and service providers can realize the multitude of business benefits IP Telephony has to offer. Organizations can reduce costs, enhance productivity, improve customer service, and simplify management as they move toward an IP-centric communications model. VocomoVoice Response for VoIP is the next step in telephony software innovation and IP Telephony for IVR systems.
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “Vocomo has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.”
The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.
Benefits of VocomoVoice Response for VoIP
Vocomo’s software moves IVR solutions from the domain of custom software and specially designed telephony boards to an open software model for standard high-volume computing platforms. Vocomo’s move offers significant advantages.
- Lower cost of inventory and startup – initial capital investment is smaller
- Lower development costs – development systems do not require specialized hardware
- Lower deployment costs – software is less expensive to install and configure than hardware
- Lower sparing costs – hardware can be used for multiple functions
- Lower maintenance costs – maintenance is easier and less training is needed when system configurations are standardized
- Integrated speech technologies – increased levels of automation in customer facing applications
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™ and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details
About Vocomo® Corporation
Vocomo is a leader in next-generation Interactive Voice Response (IVR) products for the enterprise market. Vocomo is making IVR systems more affordable and accessible to customers through standards-based technology. Vocomo's next-generation IVR product line — VocomoVoice® — enables companies to easily and quickly deploy automated phone services that can improve employee productivity, reduce costs, increase customer satisfaction, and create new revenue opportunities. VocomoVoice allows companies to extend existing or new Web applications to be accessible by any phone at the lowest total cost of ownership. Vocomo's technology fellow travelers include leading organizations, such as Intel Dialogic, Dell, IBM, Brooktrout, and ScanSoft. Vocomo is a privately held company based in Cupertino, California. For more information please visit www.vocomosoft.com or call toll free 1.800.780.8626.
CONTACT:
Vocomo Corporation
Toll free: 1.800.780.8626
Phone: 1.408.253.8626
info @vocomosoft.com
